Acceptable Use Policy

Effective 2026-06-17

This Acceptable Use Policy (the “Policy”) sets out what you may and may not do when you use the Brightroomadaptive GMAT® preparation service (the “Service”). It forms part of, and is incorporated by reference into, our Terms of Service. Capitalised terms used but not defined here have the meaning given in the Terms. If anything in this Policy conflicts with the Terms, the Terms govern.

This Policy applies to everyone who uses the Service, including visitors, account holders, trial users, and affiliate-program participants. Breaking it can lead to the enforcement measures in section 6, up to and including suspension or termination of your account.

1. General principles

You may use the Service only for your own lawful, personal GMAT preparation, in line with the Terms and applicable law. You are responsible for everything done under your account. Use the Service as it is intended to be used: do not abuse it, do not abuse other users, and do not abuse the infrastructure it runs on.

2. Prohibited conduct

You must not, and must not attempt to, do any of the following.

Account integrity

• Share, sell, lend, or transfer your account or login credentials, or let anyone else use your account. Access is granted to one individual and, for security, only one device may be signed in at a time.
• Create or use an account on behalf of another person without authority, register under a false identity, or open a new account to evade a suspension, termination, or trial-eligibility limit.
• Take part in the referral or affiliate program in a way that breaches our Affiliate Terms— for example, self-referral, fake or incentivised sign-ups, spam, or attribution fraud.

Content, data, and intellectual property

• Scrape, crawl, harvest, bulk-download, cache for redistribution, or otherwise extract questions, explanations, lessons, score outputs, analytics, or any other content from the Service by automated or manual means beyond your own personal study.
• Copy, republish, resell, sublicense, distribute, or otherwise make available to any third party the Service’s questions, explanations, lessons, or score outputs, in whole or in part.
• Use the Service, or any content or output obtained from it, to train, fine-tune, evaluate, or build a competing question-generation, test-preparation, or machine-learning product, model, or dataset.
• Remove, obscure, or alter any copyright, trademark, or other proprietary notice on the Service or its content.

Security, access, and infrastructure

• Circumvent, disable, or interfere with any security feature, rate limit, paywall, authentication, or access control, or access any part of the Service, account, or data you are not authorised to access.
• Probe, scan, or test the vulnerability of the Service, or breach or attempt to breach its security or authentication measures, except under a coordinated disclosure arrangement agreed with us in advance.
• Introduce malware, viruses, or other harmful code; launch a denial-of- service attack; impose an unreasonable or disproportionate load on the Service; or otherwise disrupt or impair the Service or the servers and networks it relies on.
• Reverse engineer, decompile, or disassemble any part of the Service, except to the limited extent that applicable law expressly permits despite this restriction.

Other users and the platform

• Interfere with, degrade, or disrupt another user’s use of the Service, or attempt to access another user’s account, content, or data.
• Use the Service to send spam, phishing, or other unsolicited or deceptive communications, or to impersonate Brightroom, our staff, or any other person.
• Use the Service for any purpose that is unlawful, fraudulent, or in breach of the rules of the GMAT or any testing body, including any attempt to cheat on or compromise the integrity of the exam.

3. Prohibited content

The Service lets you create private free-text content, such as study notes, answers, feedback, and issue reports (“Your Content”). Your Content is private to you and is not published to other users. Regardless, you must not submit, store, or transmit through the Service any content that:

• is unlawful, or that infringes or misappropriates any third party’s intellectual-property, privacy, publicity, or other rights;
• contains another party’s copyrighted material — including official GMAT or other exam questions or passages — that you are not authorised to submit;
• is defamatory, harassing, threatening, abusive, or hateful, or that incites violence or discrimination;
• is sexually exploitative of, or otherwise endangers, a minor; constitutes child sexual abuse material; or is obscene;
• contains malware, exploit code, or instructions designed to compromise systems or security; or
• discloses another person’s personal data without a lawful basis to do so.

You represent and warrant that you own, or have all rights and permissions necessary to submit, Your Content, that it does not infringe any third party’s rights, and that it does not break the law. The licence you grant us over Your Content, and our commitment not to use it to train artificial-intelligence models or to publish it without your consent, are set out in our Terms of Service and Privacy Policy.

4. Reporting abuse or illegal content

If you encounter content or conduct on the Service that breaches this Policy, is illegal, or is otherwise harmful, please tell us so we can act. There are two ways to do this:

• In-app reporting. Signed-in users can use the “Report an issue” tool inside the Service to flag a problem with a question, lesson, or other content.
• Abuse and legal contact.Anyone — including a member of the public or a rights holder — may report illegal content, abuse, or a breach of this Policy by email to our designated contact at legal@bright-room.com.

To help us act quickly, a report should include: a description and the location (URL or identifier) of the content or conduct; an explanation of why you consider it illegal or in breach of this Policy; your name and contact details; and a statement that the information in your report is accurate and made in good faith. We review reports and, where appropriate, remove content or take other action under section 6 without undue delay. We acknowledge legitimate reports and, where required by law, inform you of the outcome.

5. Copyright and intellectual-property complaints

We respect intellectual-property rights and expect users to do the same. If you are a rights holder (or are authorised to act for one) and believe that content on the Service infringes your copyright or other intellectual-property rights, send a written notice to legal@bright-room.com. Your notice should include:

1. identification of the work or right you claim has been infringed;
2. identification of the allegedly infringing material and where it is located on the Service (a URL or other identifier);
3. your name, address, and contact details;
4. a statement that you have a good-faith belief the use is not authorised by the rights holder, its agent, or the law; and
5. a statement that the information in the notice is accurate and, to the extent you assert ownership, that you are the rights holder or are authorised to act on the rights holder’s behalf.

On receiving a valid notice, we will review it and, where appropriate, remove or disable access to the material and, where we can, notify the person who submitted it so they may respond. We may decline or reverse action on notices that are incomplete, abusive, or made in bad faith, and we may suspend or terminate the accounts of users who repeatedly infringe. This contact serves as our designated address for copyright complaints, including notices under the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) where it applies.

6. Enforcement, statement of reasons, and appeal

Where you breach this Policy or the Terms, we may, proportionately to the breach, take one or more of the following actions: issue a warning; remove, disable, or restrict access to the content concerned; limit or suspend features; or suspend or terminate your account. We may act immediately, without prior notice, where the breach is incapable of remedy, where required by law, or where necessary to protect the Service, other users, or third parties — for example, in the case of illegal content or an active security threat. For other material breaches, we follow the notice procedure in the Terms.

Statement of reasons. Where we remove or restrict your content or suspend or terminate your account for breach of this Policy, we will tell you the decision and the reason for it, in writing to your account email, unless the law prevents us from doing so or it would compromise an investigation, security, or the prevention of crime.

Appeal. If you believe a decision was wrong, you may contest it by writing to support@bright-room.com within 30 days of the decision. We will review your appeal in good faith and respond. If your appeal succeeds, or if no breach is shown, we will restore the content or your access and, where access to a prepaid plan was cut short without cause, refund the unused portion of the term. These rights are in addition to any complaint, mediation, or redress mechanism available to you under applicable consumer-protection or platform- regulation law, including, where it applies, the EU Digital Services Act.

7. Scope and future features

Today, Your Content is private to your account and is not shared with or visible to other users, and the Service has no public posting, profile, forum, comment, or review surface. If we ever introduce a feature that lets one user’s content be seen by other users or the public, the additional obligations that apply to hosting and platform services — including notice-and-action, statements of reasons, and internal complaint handling under the EU Digital Services Act — will apply to that feature, and we will update this Policy accordingly before the feature launches.

8. Changes to this Policy

We may update this Policy from time to time. Where a change materially affects your rights or obligations, we will give notice in line with the change procedure in our Terms of Service. The version in force is the one published here, with the effective date shown above.

9. Contact

To report abuse, illegal content, or an intellectual-property complaint, write to legal@bright-room.com. For questions about your account or an enforcement decision, write to support@bright-room.com. Full provider details are on our Imprint.