Terms of Service

Effective 2026-06-17

These Terms of Service (“Terms”) govern your use of the Brightroomadaptive GMAT® preparation service (the “Service”). The Service is operated by Brightroom, Rosenbergstrasse 4, 9000 St.Gallen, Switzerland (“Brightroom”, “we”, “us”). Brightroom is currently operated as a Swiss sole proprietorship based in St.Gallen. Registration details (UID), the VAT number, and — where required — an EU representative are being finalised and will be published here. Our business identification number is CHE-XXX.XXX.XXX. Full provider details are on our Imprint.

By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service. These Terms incorporate by reference our Privacy Policy, Acceptable Use Policy, Refunds & Cancellation policy, Right of Withdrawal notice and, where you buy an Ultra plan, the Guarantee Terms.

1. Eligibility

You must be at least 16 years old to create an account. If you are 16 or older but under the age of majority in your country, you may use the Service only with the consent of your parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your account, including any charges. The Service is intended for individual, personal study; institutional, classroom, or business use requires a separate written agreement with us.

2. Your account

You are responsible for keeping your login credentials confidential and for activity that occurs under your account. Notify us at support@bright-room.com if you suspect unauthorised access. You agree to provide accurate registration information and to keep it current.

For security, only one device may be signed in to an account at a time. Signing in on a new device ends the active session on any other device.

3. Plans, trial, and billing

We offer the plans below. Prices are in USD. Every plan begins with a 5-day free trial. If you cancel before the trial ends, you are not charged. The exact plan, price, duration, taxes, and renewal behaviour shown to you at checkout govern your purchase; if anything here differs from what is presented at checkout, the checkout terms control.

• Every plan is a one-time purchase. When the trial ends, we charge your saved payment method a single time for the full plan price. This is a one-time charge, not a subscription: access runs for the fixed term shown and then expires. No plan auto-renews, and you are not charged again unless you choose to buy a new plan.
• Charge at trial end. By starting a trial you authorise us, through our payment processor Stripe, to charge the payment method you provide for the plan you selected when the trial ends, on the date shown to you at checkout. We send a reminder before the trial converts. If you do not want to be charged, cancel before the trial ends.
• Taxes. For business (B2B) customers, displayed prices may be stated exclusive of VAT/GST/sales tax, which is added where applicable. For consumers in the EU, the UK, and Switzerland, any applicable tax is included in the price you are shown before you confirm. The total amount payable is always shown at checkout.
• Currency. Charges are made in USD. If your card is denominated in another currency, your bank may apply its own conversion or foreign-transaction fee, which is outside our control.
• Failed payments. If a charge fails, we may retry it and may suspend access until payment succeeds. Nothing in this paragraph overrides your statutory withdrawal or cancellation rights: if you decline or withdraw within an applicable cooling-off period, you owe nothing and we will not pursue the charge.

No subscriptions

Brightroom does not sell subscriptions. Every plan — including Pro 1 month — is a single charge after the 5-day trial, with no auto-renewal. You are never billed on a recurring basis. You can cancel during the trial from Account settings at no charge; after the trial, your access simply runs to the end of the term and then ends. See our Refunds & Cancellation policy and your Right of Withdrawal.

4. Refunds and cancellation

Cancelling during the 5-day trial means no charge. After the trial:

• All plans: the prepaid term is non-refundable on early cancellation, and your access continues until the end of the term you paid for — except where the law requires otherwise (see your Right of Withdrawal).

These rules never displace mandatory consumer rights. Full details, the statutory cooling-off right, and how to claim are on our Refunds & Cancellation and Right of Withdrawal pages.

5. Right of withdrawal (EU/UK consumers)

If you are a consumer resident in the EU/EEA or the UK, you have a statutory 14-day right to withdraw from your contract. How it works for a digital service, the effects of withdrawal, and the model withdrawal form are set out on our Right of Withdrawal page. Where you expressly ask us to begin the Service during the 14-day period and acknowledge that you lose the right of withdrawal once it has been fully performed, the right may end early to the extent the Service has been supplied; you remain entitled to a proportionate position for anything not yet supplied, as described on that page.

Switzerland has no general statutory cooling-off right for online services, so the 14-day withdrawal right is an EU/EEA and UK consumer right and does not arise under Swiss law. Any voluntary refund we offer is described in our Refunds & Cancellation policy.

6. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. In summary, you must not share your account or credentials; scrape, copy, resell, or redistribute question content, explanations, or score outputs; use the Service or its content to train or build competing question-generation or test-prep products or models; bypass security, rate limits, or access controls; upload unlawful, infringing, or harmful content; or interfere with the Service or other users.

7. Score guarantee (Ultra)

The ULTRA plan includes a 715+ score guarantee. This is a separate, binding commitment, not a marketing slogan: if you follow the program and do not reach a 715 score, the remedy is six additional months of Brightroom access at no charge. The guarantee does not provide a cash refund. Eligibility, the conditions you must meet, exclusions, time limits, and how to claim are set out in full in our Guarantee Terms, which govern the guarantee and form part of these Terms for Ultra customers. The guarantee is in addition to, and does not affect, your statutory consumer rights.

8. Score estimates and study content

Our adaptive engine and score predictor analyse your performance to estimate your likely standing. A predicted or projected score is an estimate based on your activity, not a promise or guarantee of your actual GMAT result, which depends on factors outside our control. The only score commitment we make is the Ultra guarantee in §7 and the Guarantee Terms.

Practice questions, lessons, and explanations are study aids prepared by us; they are not actual exam questions and may occasionally contain errors. If you spot a mistake, please report it from within the Service so we can correct it.

9. Intellectual property

The Service — including its questions, explanations, lessons, designs, software, and analytics — is owned by Brightroom or its licensors and is protected by copyright and other rights. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own personal preparation while your plan is active.

GMAT® is a registered trademark of the Graduate Management Admission Council™. The Graduate Management Admission Council does not endorse, and is not affiliated with the owner or content of Brightroom.

If you believe content on the Service infringes your rights or is otherwise unlawful, send a notice to legal@bright-room.com stating the content and its location, the nature of the issue, your contact details, and a good-faith statement. We will review and, where appropriate, remove infringing or unlawful content without undue delay.

10. Your content

You retain ownership of any notes, answers, or feedback you submit (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, and process Your Content solely to operate the Service for you and to maintain and secure it. Any use to improve the Service is limited to aggregated, de-identified analytics that do not identify you. We do not use Your Content to train artificial-intelligence models and we do not publish Your Content publicly without your consent. This is consistent with our Privacy Policy.

You confirm that you own, or have the necessary rights to, the content you submit, that it does not infringe anyone else’s rights, and that it does not break the law. You are responsible for content you submit.

11. Referral and affiliate program

If you take part in our referral program, your participation, the eligibility rules, reward mechanics, payout, and the circumstances in which rewards may be reversed (for example, on refund, chargeback, or withdrawal) are governed by our Affiliate Terms, which form part of these Terms for participants.

12. Suspension and termination

We may suspend or terminate your account for material breach of these Terms or the Acceptable Use Policy, following 14 days’ written notice to your account email, except where the breach is incapable of remedy or the suspension is required by law or to protect the Service or other users.

Where we suspend or terminate your account, we will state the reason in writing. You may contest the decision by writing to support@bright-room.com within 30 days. If your contest succeeds, or if no material breach is shown, we will restore your access or refund the unused portion of any prepaid term.

13. Service availability and disclaimers

We aim to keep the Service available and accurate, but we provide it on an “as is” and “as available” basis and do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in this section excludes or limits the statutory conformity rights and warranties that apply to consumers under Swiss, EU, or UK law; those rights are not affected by these Terms.

14. Limitation of liability

Subject to the consumer protections in the next paragraph, and to the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim, and we are not liable for indirect, incidental, special, or consequential damages, including lost profits.

Consumers. If you are a consumer, nothing in these Terms excludes or limits our liability where the law does not allow it. In particular, we do not exclude or cap our liability for: (i) death or personal injury caused by our negligence; (ii) intent or gross negligence; (iii) breach of an essential obligation, where our liability for foreseeable damage from ordinary negligence is not excluded; (iv) your statutory consumer warranty and conformity rights; or (v) any other liability that cannot be excluded or limited under mandatory consumer law. The monetary cap and the exclusions above apply to consumers only to the extent permitted by that mandatory law.

15. Changes to these Terms

We may update these Terms. We will give you at least 30 days’ notice of any material change, by email or in-app notice, before it takes effect. If you do not accept a material change, you may reject it before it takes effect and either continue under the prior Terms until your paid term ends or receive a pro-rata refund of the unused term. Material changes do not apply to you on the basis of continued use alone. Purely administrative changes that do not affect your rights (for example, fixing a typo or updating contact details) take effect when posted.

16. Governing law and forum

These Terms are governed by the substantive laws of Switzerland, excluding the UN Convention on Contracts for the International Sale of Goods. The ordinary courts of St.Gallen, Switzerland have jurisdiction.

Consumers. Nothing in this section deprives you of the protection of mandatory consumer-protection rules, or of the right to bring proceedings in the courts, of the country where you habitually reside. If you are a consumer resident in the EU/EEA or the UK, you keep those mandatory protections, and we will bring any claim against you only in the courts of your country of residence.

We are not obliged, and are not willing, to participate in dispute resolution proceedings before a consumer arbitration board. Consumers may still use any competent national consumer mediation or alternative dispute resolution body available where they reside.

17. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in full effect. For consumers, an unfair or unenforceable provision is simply not applied; it is not rewritten to your disadvantage, and the rest of the Terms continues to bind.

18. Contact

Questions about these Terms? Write to legal@bright-room.com, or see our Imprint for full provider details.